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0316 65 27 88 • By appointment only
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Privacy Policy

The legally binding version is the German one at Datenschutz

This Privacy Policy enters into force on 12 October 2026.

Privacy at a Glance

  • We only collect data that you voluntarily provide via our contact form, email, or telephone.
  • Your data is used solely to process your instrument service requests and schedule appointments.
  • We use FormSubmit for form processing, which involves data transfer to servers in the USA.
  • Data is stored only as long as necessary for the purpose of collection or as required by law.

1. Data Controller

The entity responsible for the processing of personal data on this website is:

Bashkirixa GmbH
Share Capital: 10,000 €
Managing Director: Julia Leitner
Jakominiplatz 14, 8010 Graz
Email: [email protected]
Phone: 0316 65 27 88

2. Collected Data and Purposes

We process personal data in the following instances:

  • Contact Form: Name, email address, and message content to respond to your inquiry.
  • Email and Phone Contact: Contact details for communication regarding repairs, adjustments, or orders.
  • Technical Data: Necessary data for website provision (e.g., IP addresses in server logs provided by the host).

Processing is carried out exclusively to fulfill our contractual obligations or based on your explicit consent.

3. Legal Basis for Processing

The processing of your data is based on the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), and the TKG 2021. We rely on:

  • Art. 6 Para. 1 lit. a GDPR (Consent when using the contact form).
  • Art. 6 Para. 1 lit. b GDPR (Contract fulfillment when commissioning a service).
  • Art. 6 Para. 1 lit. f GDPR (Legitimate interest in the security and stability of our website).

4. Data Transfer and Third-Party Providers

To handle the technical processing of our contact forms, we use the service FormSubmit (formsubmit.co). Consequently, entered data is transmitted to servers located in the USA. FormSubmit guarantees adherence to standard security protocols; however, the level of data protection in the USA may not fully correspond to EU standards.

Our hosting is provided by easyname GmbH, Canettistraße 5/10, 1100 Wien. The host processes data within the framework of a data processing agreement (see DPA).

We do not use analytics cookies or advertising trackers. Consent for the use of necessary local storage elements (localStorage) is stored under the key bshk-consent for a period of 180 days.

5. Storage Duration and Deletion

We store your data only for as long as it is necessary for the purpose for which it was collected, or as required by statutory retention periods (e.g., tax and commercial law obligations). Inquiries that do not result in a business relationship are deleted upon completion of the communication. For details regarding our business rules, please refer to the Terms.

6. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

  • Right to access the data we have stored about you.
  • Right to rectify inaccurate data.
  • Right to erasure ("Right to be forgotten").
  • Right to restrict processing.
  • Right to data portability.
  • Right to withdraw consent at any time with effect for the future.

Please send any such requests to [email protected].

7. Supervisory Authority and Jurisdiction

In the event of a data protection breach, you have the right to lodge a complaint with the competent supervisory authority:

Österreichische Datenschutzbehörde (DSB)
Barichgasse 40-42, 1030 Wien
Website: https://www.dsb.gv.at

The place of jurisdiction for all disputes arising from this agreement is Graz, Austria.

All photos used on the website are illustrative.