Frequently Asked Questions

When you bring your instrument to our workshop, we first perform a detailed visual inspection and functional analysis. We check the string height, the integrity of the body, the function of the tuners, or the seal of the pads for wind instruments. This initial diagnosis serves to determine the exact condition and create a precise work plan.

No, the diagnosis at Bashkirixa is free of charge. The diagnostic fee is 0 Euro. We analyze your instrument without upfront costs so that we can provide you with a transparent offer.

An appointment is not strictly required, but it is recommended to avoid waiting times. We are available Monday to Friday from 10:00 AM to 7:00 PM and Saturdays from 10:00 AM to 2:00 PM. Generally, we can accept instruments directly and provide an initial assessment.

It is helpful if you provide us with information about the history of the instrument (e.g., last string changes or previous repairs). We create a protocol of the current condition upon acceptance, which serves as the basis for the final handover.

The processing time varies depending on the effort required. The average setup time in our workshop is 4 days. This includes the time for the actual work as well as the necessary acclimatization of the instrument in our climate-controlled environment.

We strive to be flexible to meet the needs of musicians and orchestras. Please discuss your schedule with us during the drop-off. However, we guarantee a careful execution, which must not be compromised by rushed processes.

As soon as your instrument is completed, we will notify you by email or phone. If unforeseen defects occur during the work, we will contact you immediately to coordinate the next steps.

We offer free storage of your instrument for up to 14 days after completion. Please arrange for pickup within this period to make room for new projects in our workshop.

Our prices are based on the time required and the complexity of the work. We offer both standard packages and comprehensive overhauls. All prices on our website include the statutory VAT of 20%.

Yes, we place great value on cost transparency. Before every work step, there is a coordination of the estimate (smeta). We only begin implementation once you have explicitly agreed to the offer.

For business customers and institutions (B2B), we offer a payment term of 30 days. Private individuals are asked to settle the invoice directly upon collection of the instrument.

We accept common payment methods. Details regarding billing can also be found in our Terms and Conditions. For larger projects, a down payment may be agreed upon.

Yes, we provide a warranty of 6 months on our craftsmanship. This refers to the professional execution of the work, not to the natural wear and tear of consumables such as strings or bow hair.

If you find after collection that the result does not meet the agreed specifications, please contact us immediately. We will review the case and rectify any defects free of charge within the scope of the warranty.

We treat every instrument with the highest care. Liability for instruments during storage is regulated in our legal notices. We recommend that customers with very high-value collector's pieces maintain their own instrument insurance.

We do not perform work on materials from protected species (e.g., ivory or Brazilian rosewood) unless valid CITES documents are provided. This is to protect endangered species and comply with international laws.

Wooden instruments are extremely sensitive to fluctuations in humidity. Air that is too dry can lead to cracks, while too much humidity affects the sound and stability. We maintain constant climate control between 45% and 55% relative humidity.

Yes, after every adjustment, you will receive recommendations from us on the care and storage of your instrument to preserve the result for as long as possible. We are happy to advise you on suitable humidifiers or hygrometers.

All instruments are stored in a protected zone. We use soft underlays and ensure that the workshop area of 45 m² is optimally organized to avoid collisions or unauthorized access.

For security reasons and to avoid disturbing the concentration of the luthiers, the workshop is not open to visitors during the active work phase. However, we are happy to send you photos of the progress upon request.