Bowed Instrument Maintenance

The maintenance of a bowed instrument is far more than simple repair; it is a process of sonic fine-tuning. An instrument that is not optimally set up not only hinders musical expression but can also suffer long-term structural damage to the body due to incorrect tension ratios. In our Graz workshop, we focus on the physical balance between string tension, bridge curvature, and fingerboard angle to ensure an effortless playing experience for the musician.

Whether it is a student instrument for music students at the KUG or a valuable collector's piece, every instrument possesses its own unique acoustic signature. By precisely correcting the bridge and optimizing the nut, we release untapped overtones and improve intonation across the entire fingerboard. We combine traditional luthier methods with modern precision to preserve the integrity of the wood while meeting the rigorous demands of contemporary playing techniques.

Who is this service designed for?

Our maintenance services are aimed at a wide spectrum of musicians in Graz and the surrounding region. In particular, students of music academies who require perfect intonation under high time pressure benefit from our efficient turnaround. We also support professional orchestral musicians whose instruments require regular revision due to intensive daily use. Additionally, private collectors who wish to prepare their instruments for storage or bring them back to playing condition after a long hiatus are in expert hands with us.

How the workshop collaboration works

The process begins with an appointment for instrument drop-off. In our climate-controlled workshop, where humidity is kept constant between 45-55%, your instrument is stored securely. We first conduct the free diagnostic as defined in our business rules. Based on this, we create a detailed cost estimate. We only begin the work after your explicit approval. Throughout the process, the instrument is handled with the utmost care; we use soft supports and avoid any unnecessary contact with the varnish.

What you should prepare for the appointment

To make the maintenance as efficient as possible, we ask that you bring the instrument in its original case. If you have specific preferences regarding string brands or a particular string tension, please inform us during the drop-off. If the instrument already has known defects (e.g., a slightly loose bridge or worn bow hair), a short written note helps us accelerate the diagnosis. Please do not bring loose spare parts unless they have been explicitly agreed upon with us in advance.

The Result: What you receive upon collection

You will receive your instrument in a technically flawless condition, optimized for maximum playability. Along with the instrument, we provide a written work report documenting every step taken. You will also receive individual care instructions tailored to the condition of your specific instrument. Upon request, we provide before-and-after photographs of the adjustments (such as bridge curvature) so that the changes are transparent and verifiable.

Timeframes and Deadlines

The average processing time for a standard maintenance service is approximately 4 days. For a complete overhaul, this period may vary depending on the complexity of the necessary corrections. We prioritize precision over rushed results. As soon as your instrument is completed, we will notify you immediately. Please note that we can store instruments in our workshop for a maximum of 14 days after completion before a storage fee applies.

Scope of Work: What is NOT included

Our maintenance covers technical adjustment and care. It does not include extensive restorations of major wood fractures or complete refinishing of the instrument. In accordance with our guidelines, we do not perform any work using materials from protected species (e.g., ivory or Brazilian rosewood) unless valid CITES documents are provided. Additionally, the costs for new strings or bow hair are not included in the labor fee and are billed separately based on the materials used.

Pricing and VAT

Prices for our services are presented transparently. The amounts listed in the table include the statutory Austrian VAT of 20%. For commercial clients (B2B), we provide the net amount. Final billing is based on the services actually rendered, with the prior cost estimate serving as a binding guideline. Payments for B2B customers are due within 30 days of invoicing.